Returns

Returns  & Cancellations

At Weybridge Audio we want our customers to be happy with their purchase which is why we offer a 30-day hassle free return policy on all products purchased through our website.

If you would like to return an item please call us on 01932 851121 or email sales@weybridge-audio.co.uk including your name, address, and original order number. The cost of returning an item is the responsibility of the customer unless the item is faulty in which case we will arrange to collect the faulty item at our expense.

Items must be returned to us in 'as new' condition, complete with all original packaging and accessories. Refunds will be processed within 5 days of receiving the item, subject to the above terms being met.

For larger items we can arrange collection using our own couriers and the shipping charge will be deducted from the refund.

Any 'free gifts' supplied with the goods must also be returned (if not returned the full value of free gifts will be deducted from the refund)

Exclusions to cancellations & return policy:

  1. Headphones can only be returned for a refund if they are unopened with the hygiene seals and cellophane packaging unbroken.
  2. Custom built or personalised products that have been ordered specifically such as custom length or terminated cables and special-order furniture cannot be returned

This does not affect your statutory rights as a consumer.

Refunds 

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and that they are in satisfactory condition.

  1. Faulty goods returns - If the goods are being returned as faulty and the fault is confirmed by our returns department you will be refunded the full invoice amount (provided the item returned is complete including all accessories and in ‘as new’ condition with all original packaging.   
  2. Cancelled orders/unwanted items - If the goods returned are complete including all accessories and in an ‘as new’ condition you will be refunded the full invoice amount. The cost of returning the item to Weybridge Audio is the responsibility of the customer, you must also ensure that the item arrives safely and in good condition so we would suggest using an insured courier/postal service.     
  3. If the goods returned are in an ‘as new’ condition but with accessories missing you will be refunded the full invoice price, less the cost of replacing the missing accessories.
  4. If the goods are returned in not ‘as-new’ condition (scuff marks, scratches, dents etc) the cost of remedying the damage will be deducted from the refund amount.
  5. If the goods returned are not in a re-sellable condition, we will not accept these back under the above terms and the goods will be returned to you and the cost of delivery charged to your account.

Refunds will be processed within 5 working days of receiving the item, subject to the above terms being met.

Please contact our Customer Service Department for any returns and refund enquiries on 01932 851110 or sales@weybridge-audio.co.uk